Total Fishing Tackle Discontinues Phone Support: What You Need to Know
If you’ve been trying to get in touch with Total Fishing Tackle via phone, you may have noticed a significant change: their phone line is no longer active for customer support. Previously, customers could reach the team on 01245 231746, but now, callers are met with a recorded message directing them to email instead.
What’s Changed?
As of now, Total Fishing Tackle has discontinued phone support and is handling all customer service inquiries exclusively through email. If you dial their old number, you’ll hear a message redirecting you to:
This change may come as a surprise to long-time customers who are used to calling in with questions about products, orders, or returns. But the company has opted to centralize their communication to streamline support and, presumably, improve efficiency.
Why Email-Only Support?
While no official statement has been released at the time of writing, it’s common for growing e-commerce businesses to shift to email-based customer service for a few reasons:
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Faster tracking and documentation of conversations.
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Easier to share order links, images, or troubleshooting steps.
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Reduced wait times, especially during busy periods.
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Better resource management—support agents can manage multiple tickets at once.
That said, the lack of a phone line can be frustrating for customers who prefer a direct, real-time conversation.
What Should You Expect?
If you need help, send an email to info@total-fishing-tackle.com with as much detail as possible—order number, product issue, images if relevant, etc. Response times may vary depending on demand, but having everything in one place should help resolve queries more efficiently.
Community Feedback
Some customers have taken to forums and social media to express their disappointment, while others are understanding of the shift. It remains to be seen whether this is a temporary or permanent change.
Final Thoughts
Whether this is a growing pain or part of a long-term customer service strategy, it’s important for shoppers to be aware that Total Fishing Tackle no longer provides phone support. For all inquiries, use their official email: info@total-fishing-tackle.com.
If you’re experiencing delays or issues, consider being polite and patient—chances are, the customer support team is working hard behind the scenes to respond as quickly as they can.